SAP CS Course Content

Day 1- Overview on Customer Service :

  •     Master data
  •     Organizational Data

Master Data Settings :

  •  CS Integration with other Modules

Day 3 – Overview on List of Process in SAP CS :

  •     In- house Repair
  •     Repair – at- Site
  •     Replace Data
  •     Third party Repair

Day 4 – In-house Repair process :

    Day 5 – In-house Repair Process
    Day 6 – In-house Repair Process
    Day 7 – In-house Repair Process
    Day 8 – Repair – at – Site
    Day 9 – Repair – at – Site
    Day 10 – Repair – at – Site
    Day 11 – Repair – at – Site
    Day 12 – Annual Maintenance Contract
    Day 13 – Annual Maintenance Contract
    Day 14 – Annual Maintenance Contract
    Day 15 – Annual Maintenance Contract
    Day 16 – Annual Maintenance Contract
    Day 17 – Annual Maintenance Contract
    Day 18 – Third Party Repair
    Day 19 – Reports & Tables
    Day 20 – Discussion on Open Topics and Glance

Courses Duration : 3-4 weeks

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